The hub is updated every time your repair progresses through the process, as well as, when your repairer sends a photo or text update, you will be notified every time this happens.

If a policy excess applies to your policy and it hasn't been waived by your insurer, then the excess will be payable upon completion of your repairs. Before paying your policy excess you should check around the vehicle to ensure you are happy with repairs. Any queries regarding your policy excess should be addressed in the first instance to your insurer.

Before your vehicle goes in to the repairer, you should ensure that all personal possessions are removed from the vehicle to save them getting lost or damaged.

Where requested and approved by your insurer, the Vizion Repairer is tasked with providing a courtesy car for the duration of the repair. The courtesy car will be provided once the damaged vehicle arrives on site or is on route via a recovery agent.

The repair duration will depend upon the level of damage and the work required to repair your vehicle. Your repairer will be able to give you an estimated completion date upon preparation of the estimate.

This will be displayed on your hub, you will be notified if this changes due to parts availability or unforeseen circumstances.

The Vizion Repair Guarantee covers workmanship for the lifetime of your ownership of the vehicle, this will typically be longer than a manufacturer warranty and will certainly not be less. All manufacturer parts fitted during the repair will carry the standard manufacturer's warranty.

Your certificate will be ready within 12 hours of your vehicle being collected and will be available on the warranty page.

Don't worry, we will send you details via email or SMS when it is ready.

In the unlikely event of a problem with your repair, then in the first instance contact your repairer, their details are on the certificate and on your hub. Explain any problems that you may have. As a Vizion approved repairer they will investigate and offer support to rectify the problem.

Once your repair is complete we will send you an email or SMS inviting you to fill in the survey once your vehicle has been collected. Check your communication preferences to ensure you receive this request.

In the unfortunate event that your vehicle is a write off, your insurer will contact you to discuss how best to settle your claim. Your repairer will request the return of the Courtesy Car.