We are committed to putting customers first, which is why we invite feedback throughout the repair journey. Your comments help us recognise what is working well and quickly address any areas where improvements may be needed.

How can I leave feedback?

After you have collected your vehicle, you may receive an invitation by email or SMS asking you to share your experience.

The email includes a unique reference linked to your repair. This is provided specifically for you, although you can choose to remain anonymous if you prefer by ticking the box provided.

You will be invited to rate four key areas of your experience:

• Repair quality
• Communication
• Time taken
• Overall experience

There is also space to leave additional comments if you would like to tell us more.