A more detailed FAQ set for common repair, support, and process questions.
Your policy excess is usually a contribution towards the repair cost, but depending on the circumstances it may be recoverable from the at-fault insurer.
Your hub is updated as your repair progresses. You may also receive updates when messages or images are added during the repair journey.
Before your vehicle goes in for repair, remove all personal belongings from the vehicle to help avoid loss or damage.
Where requested and approved by your insurer, a courtesy car may be available for the duration of the repair.
If collection is required, your approved repairer may be able to help. It is best to confirm this directly when arranging your booking.
Repair times vary depending on the damage and the work required. Your repairer will provide an estimated completion date and keep you updated if anything changes.
Approved repairs are completed to recognised standards and supported by a repair guarantee.
Your guarantee information will be made available once your repair has been completed and processed through the repair journey.
If you have any concerns about your repair, contact your repairer in the first instance using the details provided in your repair journey information.
Once your repair is complete and your vehicle has been collected, you may be invited to leave feedback by email or SMS.
Did you know the fastest way to solve most issues is online. Read our FAQs.
Times can vary depending on the level of damage, parts availability, and repair complexity.
Contact our handlers who can support you through your repair process.